Clinic Policies
We want your experience to be safe, comfortable and professional. Please take a moment to review our clinic policies before booking. These help us maintain the highest standards of care for all clients.
Quick Summary
Client Eligibility
All treatments are for clients aged 18 and over only.
- All aesthetic treatments are for clients aged 18 and over only.
- Valid photo ID may be requested to verify age.
- Some treatments may be unsuitable during pregnancy, breastfeeding, or for clients with certain medical conditions.
- A consultation is used to assess suitability before any treatment.
Consultations & Medical History
A full consultation is required before any treatment.
- A full consultation is required before any aesthetic treatment.
- You will be asked to complete a confidential medical and lifestyle questionnaire.
- Please notify us of any changes to your health or medications before future appointments.
- We reserve the right to refuse or adapt a treatment if we believe it is in your best interest for safety.
Bookings & Deposits
A non-refundable deposit of £20 is required to secure your appointment.
- All appointments require a non-refundable deposit of £20.
- The deposit will be deducted from your treatment cost on the day.
- Your appointment is not confirmed until the deposit has been received.
Cancellations & Rescheduling
A minimum of 48 hours' notice is required for cancellations or rescheduling.
- A minimum of 48 hours' notice is required for any cancellation or rescheduling.
- Less than 48 hours' notice will result in the loss of your deposit.
- No-shows will forfeit the deposit.
Late Arrivals
Arriving more than 10 minutes late may require rescheduling.
- Please arrive on time for your appointment.
- If you arrive more than 10 minutes late, your appointment may need to be rescheduled and your deposit may be forfeited.
- This policy ensures all clients receive the time and attention they deserve.
Children & Guests
Children under 16 are not permitted in the treatment area.
- Children under 16 are not permitted in the treatment area during appointments.
- Please avoid bringing guests unless they are needed for support or accessibility reasons.
- This helps maintain a calm, relaxing environment for all clients.
Aftercare & Results
Aftercare instructions are provided following every treatment.
- Aftercare instructions are provided following every treatment.
- Results vary depending on lifestyle, skin condition, and adherence to aftercare advice.
- Some treatments may require a course for optimal results.
Photography & Social Media
Before and after photos may be taken with your consent.
- Before and after photos may be taken with your consent for treatment records.
- Images used on our website or social media will be anonymous unless explicit permission is given.
- You may opt out of photography at any time.
Refund Policy
No refunds are offered once a treatment has been completed.
- No refunds are offered once a treatment has been completed.
- If you have concerns about your results, please contact us promptly so we can discuss your options.
Code of Conduct
We maintain a respectful, welcoming environment for all.
- We are committed to providing a respectful, welcoming environment.
- Abusive, aggressive, or inappropriate behaviour towards staff will not be tolerated.
- Such behaviour may result in refusal of service and cancellation of future appointments.
Have questions about our policies? We're happy to help.