Clinic Policies
We want your experience to be safe, comfortable and professional. Please take a moment to review our clinic policies before booking. These help us maintain the highest standards of care for all clients.
Quick Summary
£10 deposit required to book
24 hours' cancellation notice
18+ treatments only
Consultation required
10+ mins late may reschedule
No under-16s in treatment area
Privacy Notice
How we collect, use, protect and share personal information.
- We collect information you provide when booking, buying products, contacting the clinic or submitting a review, including contact details, appointment details, delivery details and any notes you choose to provide.
- We use this information to provide requested services, manage appointments and orders, take payment, prevent fraud, meet legal obligations and respond to enquiries.
- Payment details are processed by Stripe. Website hosting, booking records and transactional email may be processed by Vercel, Neon and Resend under their respective data-processing terms.
- Booking and transaction records are retained only for as long as needed for service, tax, insurance and legal purposes. Enquiries and unpublished review submissions are removed when no longer needed.
- You can ask for access, correction, deletion or restriction of your personal information where those rights apply, or complain to the Information Commissioner's Office.
- For a privacy request, contact Salma_Aesthetics@hotmail.com.
- The public website uses only necessary security/session storage and privacy-preserving analytics. We do not use advertising cookies.
Website & Booking Terms
The terms that apply when using the website, booking treatments or buying products.
- Website information is general guidance and does not replace an individual consultation, medical advice or a suitability assessment.
- A booking is secured only after the stated deposit is paid and a confirmation is issued. The remaining treatment balance is due as shown in the booking confirmation.
- Prices and availability shown online may be corrected where there is an obvious error. We will contact you before proceeding if a material correction is required.
- Products must be used in line with their instructions. Contact the clinic before use if you are unsure whether a product is suitable for you.
- Nothing in these terms limits statutory consumer rights.
Shop Delivery, Returns & Refunds
Clear information for product orders placed through the online shop.
- Delivery details are collected securely during Stripe checkout and included in the order confirmation sent after payment.
- Unless another timeframe is agreed, goods will be delivered within 30 days of the order.
- For most online product orders, you may cancel within 14 days after delivery and then return the goods within a further 14 days. Contact the clinic before returning an item.
- Where goods are sealed for health or hygiene reasons, the cancellation right may not apply after the seal has been broken, where permitted by law.
- Faulty, damaged or misdescribed goods remain covered by your statutory rights. Contact the clinic promptly with the order details and photographs where relevant.
Client Eligibility
All treatments are for clients aged 18 and over only.
- All aesthetic treatments are for clients aged 18 and over only.
- Valid photo ID may be requested to verify age.
- Some treatments may be unsuitable during pregnancy, breastfeeding, or for clients with certain medical conditions.
- A consultation is used to assess suitability before any treatment.
Consultations & Medical History
A full consultation is required before any treatment.
- A full consultation is required before any aesthetic treatment.
- You will be asked to complete a confidential medical and lifestyle questionnaire.
- Please notify us of any changes to your health or medications before future appointments.
- We reserve the right to refuse or adapt a treatment if we believe it is in your best interest for safety.
Bookings & Deposits
A non-refundable deposit of £10 is required to secure your appointment.
- All appointments require a non-refundable deposit of £10.
- The deposit will be deducted from your treatment cost on the day.
- Your appointment is not confirmed until the deposit has been received.
Cancellations & Rescheduling
A minimum of 24 hours' notice is required for cancellations or rescheduling.
- A minimum of 24 hours' notice is required for any cancellation or rescheduling.
- Less than 24 hours' notice will result in the loss of your deposit.
- No-shows will forfeit the deposit.
Late Arrivals
Arriving more than 10 minutes late may require rescheduling.
- Please arrive on time for your appointment.
- If you arrive more than 10 minutes late, your appointment may need to be rescheduled and your deposit may be forfeited.
- This policy ensures all clients receive the time and attention they deserve.
Children & Guests
Children under 16 are not permitted in the treatment area.
- Children under 16 are not permitted in the treatment area during appointments.
- Please avoid bringing guests unless they are needed for support or accessibility reasons.
- This helps maintain a calm, relaxing environment for all clients.
Aftercare & Results
Aftercare instructions are provided following every treatment.
- Aftercare instructions are provided following every treatment.
- Results vary depending on lifestyle, skin condition, and adherence to aftercare advice.
- Some treatments may require a course for optimal results.
Photography & Social Media
Before and after photos may be taken with your consent.
- Before and after photos may be taken with your consent for treatment records.
- Images used on our website or social media will be anonymous unless explicit permission is given.
- You may opt out of photography at any time.
Refund Policy
No refunds are offered once a treatment has been completed.
- No refunds are offered once a treatment has been completed.
- If you have concerns about your results, please contact us promptly so we can discuss your options.
Code of Conduct
We maintain a respectful, welcoming environment for all.
- We are committed to providing a respectful, welcoming environment.
- Abusive, aggressive, or inappropriate behaviour towards staff will not be tolerated.
- Such behaviour may result in refusal of service and cancellation of future appointments.
Have questions about our policies? We're happy to help.